Privacy Policy for Alo Turkey

Effective Date: 29/08/2024

1. Introduction

Welcome to Alo Turkey. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines the types of information we collect from you, how we use and protect it, and your rights regarding your personal data. By using our application, you agree to the terms described in this policy.

2. Information We Collect

2.1 Personal Information

• Account Registration: When you create an account, we collect personal information such as your name, email address, phone number, and password.
• Communication Records: We collect and store the content of your interactions within the app, including voice recordings, chat messages, and any files or images shared during translation sessions.

2.2 Sensitive Data

• Location Data: With your explicit consent, we collect and process your precise geolocation to provide location-based services, such as connecting you with nearby translators or improving translation accuracy.
• Payment Information: If you make any purchases within the app, we collect payment details, such as your credit card number, billing address, and other relevant information, through a secure third-party payment processor.

2.3 Usage Data

• Device Information: We automatically collect data about the device you use to access our app, including IP address, device type, operating system, and browser type.
• App Interaction Data: We track your interactions with the app, including the features you use, the time and date of your visits, and the frequency and duration of your sessions.

2.4 Cookies and Tracking Technologies

• Cookies: We use cookies and similar tracking technologies to understand how you interact with our app and to personalize your experience. You can manage your cookie preferences through your device settings.
• Analytics: We utilize third-party analytics tools to collect information about how our app is used. This helps us understand user behavior and improve our services.

3. How We Use Your Information

3.1 Service Provision

• To provide, maintain, and improve our translation services.
• To connect you with specialized translators based on your specific needs.
• To personalize your experience, including providing location-based services and recommendations.

3.2 Communication

• To send you service-related notifications, including updates, technical notices, and security alerts.
• To respond to your inquiries and provide customer support.
• To send you promotional content and special offers, if you have opted in to receive such communications.

3.3 Legal Compliance

• To comply with legal obligations, including responding to lawful requests from public authorities.
• To enforce our terms of service, resolve disputes, and protect the rights, safety, and property of Alo Turkey, our users, and others.

3.4 Data Analysis

• To analyze usage trends and perform market research to enhance and develop new services.
• To monitor and improve the performance and security of our app.

4. Sharing Your Information

4.1 With Service Providers

• We share your information with third-party service providers who assist us in operating the app, processing payments, and providing customer support. These providers are contractually obligated to protect your data and use it only for the services they provide to us.

4.2 With Business Partners

• With your consent, we may share your information with our business partners to offer you certain products, services, or promotions that may be of interest to you.

4.3 For Legal Reasons

• We may disclose your information if required by law, such as to comply with a subpoena or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.4 Business Transfers

• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction.

5. Data Retention and Deletion

5.1 Data Retention

• We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements.
• Communication data (e.g., chat history, voice recordings) is retained for [specify duration] and is deleted thereafter unless otherwise required by law.

5.2 Data Deletion

• You have the right to request the deletion of your account and personal data. To initiate this process, contact us at info@alooturkiye.com. We will process your request and permanently delete your data within 3 days, subject to any legal obligations to retain certain records.

6. Security of Your Information

6.1 Data Security Measures

• We implement industry-standard security measures, including encryption and secure data storage, to protect your information from unauthorized access, use, or disclosure.
• Access to your personal information is limited to employees, contractors, and agents who need to know such data to perform their job duties.

6.2 Incident Response

• In the event of a data breach, we will notify affected users and regulatory authorities as required by law. We will take appropriate steps to mitigate any harm and prevent future breaches.

7. Your Privacy Rights

7.1 Access and Correction

• You have the right to access and correct the personal data we hold about you. You can update your information directly through your account settings or by contacting us at info@alooturkiye.com .

7.2 Opt-Out of Marketing Communications

• You can opt out of receiving promotional communications from us by following the unsubscribe instructions included in each message or by contacting us at [insert contact email].

7.3 Data Portability

• Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.

7.4 Right to Object

• You have the right to object to the processing of your personal data in certain circumstances. To exercise this right, please contact us at [insert contact email].

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. When we make changes, we will update the “Effective Date” at the top of this page and notify you through the app or via email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@alooturkiye.com
Mailing Address: görevler Adnan kaveci sokak / Esenyurt / Istanbul